361-363 Prince Regent Lane, London, E16 3JP. +44 (0) 207 474 2227

Hotel Policies

  • Full payment for the entire length of stay has to be made upon arrival and no refunds will be given.
  • Please be advised that a 5% bank surcharge applies to all payments made by credit/debit card.
  • Keys are to be handed in at reception when leaving the hotel as lost keys are charged at £25.00.
  • Visitors are not allowed to meet guests in their rooms, but they can be seen in the lounge.
  • Be advised the check out time is strictly 12:00 noon. Failure to meet this will cost £10.00 per hour.
  • Management reserves the right to hold any of the guest`s identification or any said amount as deposit.
  • Group bookings of 5 rooms or more will be charged 25% upon booking which is non-refundable.
  • Lost property is kept for a period of 7 days. Unfortunately, due to storage constraints, any unclaimed items will be disposed of after this time.
  • Pets are not allowed in the hotel or the hotel grounds with the exception of guide dogs or any other assistance animals.
  • We have a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in the hotel or may remove a person who while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services.
  • A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.